FAQ’s

For orders totaling $99 or more, we offer free shipping to anywhere in North America. For orders under $99 it is a $10 flat rate to anywhere in North America.

Please ensure that you enter your shipping address carefully. There is not much we can do to fix an incorrect address once the package is in transit, and if a package is returned to us due to an incorrect address, we charge a $10 re-shipping fee to cover the cost of returning your package to the correct address. 

We have a 100% delivery guarantee, meaning that if your package gets lost in transit, we will happily send you a new package once the original has been deemed lost by the shipping provider. Please note that these investigations into lost packages can take several days, so your patience is appreciated! We also offer a signature required option for all orders.

We are currently offer delivery through either Canada Post or Purolator. As both of these providers offer reliable shipping that includes a tracking number at a fair price, we won’t be adding more shipping providers in the foreseeable future.

Once your order has been fulfilled and is ready to ship, we will send you a tracking number with detailed information as to how and where you can live track your order.

All orders are fulfilled and shipped from our facility in Vancouver B.C.

Shipping transit times will vary. Through Canada Post & Purolator, all customers should receive their order in no more than 2 to 3 business days after the order leaves our warehouse. If you are experiencing any delays or issues with the delivery of your order, please contact us as our customer service department is happy to look into it for you.

We currently only ship within North America.

We want you to be completely happy with your purchase from us, so if there’s any concerns about our products at all, for any amount of time, please don’t hesitate to contact us and we will always do what we can to help.

Please contact our customer service reps at [email protected] and they will be glad to help you through the simply return process.

Once your order has left our facility, there is nothing we can do to make any changes to your order. If you have made a mistake in your order, or want to make a change, please let us know as soon as possible, and if the order has not left our building, we are happy to do what we can to accommodate any changes you have.

Once your order has left our facility, there is nothing we can do to cancel the order. In this case, we would ask that the order be shipped back to us, and then a refund would be issued. If you are able to cancel before we ship your order, we are happy to cancel and issue a refund in most cases.

Once we receive payment for your order, we always ship within 24 hours. The exception is any order placed after 11 am Pacific Standard Time on Fridays; those will ship on the next business day. Once we’ve processed your order and it is ready for shipping, we will send you an email with a tracking number.

Yes, we charge all applicable taxes according to your provincial rates.

We accept Visa Mastercard, PayPal or for our Canadian customers, the option to pay via Interact E Transfer, which is available through your online banking.

As of now we do not have a retail store.

Please reference our Privacy Policy link in order to see detailed information regarding this topic.

Carrier oils are also referred to as vegetable oils and base oils. They have extensive applications in Aromatherapy because they are used to dilute Essential Oils or absolutes for application. They are also used in the manufacturing of cold-process soaps and for massage by Licensed Massage Therapists. Each Carrier Oil has different properties and the choice of carrier oil can depend on the therapeutic benefit being sought.

All of our oils are 100% pure and natural, of therapeutic grade and free from any chemicals or pesticides. Although all of our products are of premium quality, not all of the oils are certified organics. We have now added an Organic line of Essential Oils and Carrier Oils that are accompanied by authentic certificates, provided by our suppliers, of organic production under strict supervision by internationally recognized certifying bodies.

Steam Distillation: The most common process of extracting an essential oil is by distillation, a process that isolates the aromatic, volatile element of the plant with steam.

Cold Pressed: Expression or cold pressing, is used primarily for citrus fruits like orange and lemon, where the essential oil is obtained in tiny pockets in the peel or rind. Oils extracted by cold pressing are the most volatile of essential oils and can evaporate quickly when exposed to air.

Solvent Extraction: Flowers too delicate to be processed with heat or pressure are soaked in a spirit of solvent that extracts the volatile elements. The solvent is then evaporated at high temperatures, leaving only the most fragrant constituents behind. This process produces what is called an “absolute”.

CO2 Extraction: The CO2 extraction method yields a greater number of aromatic compounds than any other distillation process. In certain conditions at a low temperature Carbon Dioxide or CO2 can be pressurized to become a liquid. This liquid then acts as a solvent and is used to extract the oil from plants. After extraction is completed, the extraction vessel is brought back to normal temperature and the CO2 rapidly converts to gas leaving behind a high quality oil that is free of solvents.

There are many ways that essential oils can be used:

Massages: Massage is one of the most beneficial methods of using essential oils because it combines the therapeutic powers of the essential oil with the benefits of touch therapy.

Inhalation: Inhalation is on of the quickest ways to experience the therapeutic benefits of essential oils. This method is highly beneficial for helping respiratory ailments. Persons with asthma or epilepsy should avoid inhaling essential oil.

Baths: Adding essential oils to a hot, soothing bath can create a relaxing and therapeutic experience.

Essential Oil Diffuser: Diffusers and Aromatherapy go hand-in-hand. Adding essential oils to a diffuser effectively introduces the therapeutic properties and fragrance to any environment.

Compress: Compresses are an effective way to apply essential oils directly to areas where they are needed the most.

Our Essential and Carrier Oils are pure, and in many cases, food grade. However, we do NOT recommend the ingestion of any of our products. They are not FDA or Health Canada approved and some are highly concentrated and have the capacity to cause serious damage if used internally without the necessary expertise required in administering it. This is supported by the International Federation of Aromatherapists that does not recommend ingestion of essential oils unless under the supervision of a Medical Doctor who is also qualified in clinical aromatherapy as practiced in France.

Many essential oils can cause irritation to the skin. They should be blended in a carrier (vegetable) oil before being applied to the skin. Only Lavender and Tea Tree essential oils can be applied directly to the skin, or ‘neat’.

Essential oils essences are expressed directly from plants or plant parts and are all natural, whereas fragrant oils are manufactured in a lab from different aromatic chemicals.

It is recommended that oils should be stored between 0 and 20 degrees Celsius (room temperature) and out of direct sunlight. Refrigeration after opening is optimal. Our 500-ml sizes are transported in aluminum bottles to prevent breaking and spilling. Because these bottle are lined with epoxy resin, the oils may take on a change to their fragrance if not decanted into dark glass after receiving them. If not immediately decanted, they should be decanted with the top left off for a day or two so that the oil’s scent may rectify itself. On rare occasions, this will not be possible, but the effect of the oil will not be degraded.

If you’re having issues logging in, you can try re-setting your password, which is an option available to you through the login page. If you are having any issues at all during your shopping experience, please don’t hesitate to contact our customer service department and they are happy to walk you through it.

There is an option to reset your password on the login page. An email will be sent to you with instructions to reset your password.